Sersor
Reseller

Wazuh Technical Support

Access official Wazuh support contracts through Sersor. We act as your dedicated point of contact, help you choose the right support tier, and manage the commercial relationship on your behalf.

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What Wazuh Technical Support Covers

Incident investigation and troubleshooting

Expert help investigating alerts, false positives, and detection gaps in your Wazuh deployment.

Rule and decoder guidance

Assistance with custom rules, decoders, and fine-tuning detection logic for your specific environment.

Integration support

Help integrating Wazuh with third-party tools including SIEMs, ticketing systems, and threat intelligence platforms.

Performance and scalability

Guidance on indexer configuration, data retention policies, and scaling your deployment as your environment grows.

Compliance assistance

Support configuring Wazuh compliance monitoring for PCI DSS, GDPR, HIPAA, and other frameworks.

How It Works

1

We assess your needs

We discuss your environment, security requirements, and SLA needs to recommend the right Wazuh support tier.

2

We arrange the contract

Sersor handles the commercial relationship with Wazuh on your behalf, at reseller pricing.

3

You get support access

Your security team gets direct access to Wazuh support, with Sersor available as your local advisory contact.

4

We stay involved

We remain your point of contact for renewals, questions, and any advisory needs throughout the contract period.

Frequently Asked Questions

This is official Wazuh support delivered by Wazuh engineers. Sersor acts as your reseller and local advisory contact - we handle the commercial arrangement while technical support is delivered directly by Wazuh.

Sersor is available for advisory conversations in Latvian, Russian, and English. Official Wazuh technical support is delivered in English.

Yes - Wazuh has strong built-in compliance capabilities for PCI DSS, GDPR, HIPAA, and NIST. The support team can help configure and optimize compliance dashboards and reports for your requirements.

Get in touch

Request a Wazuh Support Quote

Tell us about your environment and we will come back with a tailored proposal within one business day.

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